Privacy Policy

At Thomasville Furniture Industries, Inc. we value our customers and respect your privacy. The purpose of this privacy policy is to inform you what Personal Information we may collect from you via our website, how we use such information, and the choices you have regarding our use and disclosure of, and your ability to access, review and correct the information. This policy applies only to customers in Canada and only to Personal Information collected through our Canadian website.

Collection, Use and Disclosure of Personal Information

For purposes of this policy, “Personal Information” means any information by which you can be personally identified, and includes your name, your address, your telephone number, your e-mail address and the like. Our website does generally not require that you submit Personal Information to us. There may be times (such as when you participate in contests, contact us by email or subscribe to our email newsletter) when we ask you to provide certain information about yourself, such as your name, address, telephone number and email address. In addition, our web server may automatically recognize information regarding your domain name (or that of your access provider) and we may use this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

In general, we use the Personal Information you provide for internal purposes, such as:

  • for the specific purpose for which it was volunteered (for example, to enter a contest, to answer an email inquiry or send you our email newsletter if you have subscribed);
  • improving the content, appearance and utility of our website;
  • tracking our visitors’ use of our website for internal market research;
  • notifying our visitors of updates to the website or of new products or services, unless you have asked us not to;
  • maintaining business records for reasonable periods, and generally managing and administering our business; and
  • for other purposes, with your consent or as permitted or required by law.

From time to time, we may contract with companies or persons, whose privacy practices are consistent with ours, to provide certain services including data management, promotional services, etc. We may provide these providers with the Personal Information needed for them to perform these services. In addition, we may use third-party advertising companies to serve or track ads on our website and other websites. These companies may use non-personally identifying information about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you. We do not authorize any of these service providers to make any other use or disclosure of your information.

We may use Personal Information and disclose it to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Our assignees or successors of our business or assets may use and disclose your Personal Information for similar purposes as those described in this policy.

We may also disclose your Personal Information as necessary to meet legal, regulatory, insurance, audit, and security requirements, and as otherwise with your consent or as permitted or required by law.


We collect, use and disclose your Personal Information with your consent, except as permitted or required by law. Consent to the collection, use and disclosure of Personal Information may be given in various ways. Consent can be express (for example, electronically) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your Personal Information and you have not withdrawn your consent for an identified purpose, such as by using an “opt out” option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with Personal Information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this privacy policy, if applicable, or otherwise at the time of collection.

You may withdraw your consent to our collection, use and disclosure of Personal Information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your Personal Information, we may no longer be able to provide certain of our products or services.

Accessing, Editing, Updating, Correcting and Deleting Information About You

We may establish and maintain a file of your personal information for the purposes described above, which will be accessible at the address listed below. To access, edit, update, correct or delete your Personal Information or if you prefer not to receive information from us or any or all of our brands, please let us know by contacting us or any of our brands by email or postal mail at the addresses below. If you are requesting not to receive information from us, please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. Your right to access or correct your Personal Information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections.

Send an e-mail to:
Attn: Consumer Service
Or write to:

Thomasville Furniture Industries
Attn: Consumer Service
401 East Main Street
Thomasville, NC 27361
Attn: Consumer Services

Protecting Children

We take special care to protect the safety and privacy of children. We will never knowingly request Personal Information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and not targeted to or intended for use by children.


Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, store your preferences, recognize you when you return to our website, and monitor and maintain information about your use of our websites.

You may be able to set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to use certain features of our website.


We take precautions to protect the security of your Personal Information that you share with us. These precautions may include physical, electronic or procedural security measures that are appropriate to the sensitivity of the information in our custody or control. Unfortunately, however, no security measure or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk. Our authorized employees, agents and mandataries who require access to your Personal Information in order to fulfil their job requirements will have access to your Personal Information.

Links to Third Party Sites

Our website may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any Personal Information on such site.

Policy Changes

We reserve the right, at our discretion, to change, modify, add or remove portions of this privacy policy at any time. If we intend to use or disclose Personal Information for purposes materially different than those described in this policy, we will make reasonable efforts to notify affected individuals, if necessary, including by revising this policy. If you are concerned about how your Personal Information is used, please check this page periodically for changes. Your continued use of this site following the posting of changes to this privacy policy will mean that you accept those changes. This privacy policy is effective as of March 25, 2010.